FAQ
**Frequently Asked Questions (FAQ)**
**Q: Are homekiechen® products safe for my home?**
A: Yes! All homekiechen® products are crafted from high-quality, non-toxic materials. We ensure rigorous quality checks for your peace of mind, providing comfort and style to your home.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
**Q: Can I track my order?**
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: Please contact us within 7 days of receiving your order at service@homekiechen.shop with photos. We will promptly provide a replacement or refund.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +85223071876
🏢 Address: FIDELITY GARMENT MANUFACTORY LTD
702 Castle Peak Road, Flat A-D, 10/F, Hop Hing Ind'l Bldg.,
Cheung Sha Wan Kowloon, Hong Kong
**Q: Are homekiechen® products safe for my home?**
A: Yes! All homekiechen® products are crafted from high-quality, non-toxic materials. We ensure rigorous quality checks for your peace of mind, providing comfort and style to your home.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
**Q: Can I track my order?**
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: Please contact us within 7 days of receiving your order at service@homekiechen.shop with photos. We will promptly provide a replacement or refund.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +85223071876
🏢 Address: FIDELITY GARMENT MANUFACTORY LTD
702 Castle Peak Road, Flat A-D, 10/F, Hop Hing Ind'l Bldg.,
Cheung Sha Wan Kowloon, Hong Kong